Last updated: July 3, 2026
American Carpet and Rug Cleaning Service (“we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the rights and choices you have. It applies to our website at https://americancarpetandrugcleaningservice.com and any associated subdomains and services (collectively, the “Service”).
By using the Service, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Service.
Definitions
- Personal Data / Personal Information: Information that identifies, relates to, or could reasonably be linked to an identifiable individual.
- Cookie: A small data file a website stores in your browser to remember information about you or your visit.
- Device: Any internet-connected device (phone, tablet, computer) used to access the Service.
- IP address: A number assigned to a device on the internet that can indicate approximate location.
- Service Provider: A third party that processes data on our behalf under contract.
- You: Any individual who visits, contacts, or uses the Service.
What Information We Collect
Information you provide directly:
- Name and contact details (email address, phone number, service and billing address)
- Appointment, service history, and property/access details you share to receive cleaning services
- Communications you send us (messages, reviews, survey responses)
- Payment details, which are collected and processed by our payment processor (we do not store full card numbers)
Information collected automatically:
- Device and usage data (IP address, browser type, pages viewed, referring pages, timestamps)
- Approximate location derived from IP address
- Cookies and similar technologies (see the Cookies section)
Information from third parties:
- Fraud-prevention and verification providers
- Publicly available information you have chosen to make public on social media
- Advertising and analytics partners
We collect only the information reasonably needed to provide and improve our services.
How We Use Your Information
We use your information to:
- Provide, schedule, and fulfill cleaning services and process payments
- Respond to inquiries and provide customer support
- Send service updates, appointment confirmations, and (with your consent where required) marketing communications
- Operate, maintain, secure, and improve the Service
- Detect and prevent fraud and abuse
- Comply with legal obligations and enforce our terms
We do not sell your personal information, and we do not “share” it for cross-context behavioral advertising as those terms are defined under applicable law without providing you the ability to opt out.
How We Share Information
We may share information with:
- Service providers who host our website, process payments, deliver email, or provide analytics and customer support, under contracts limiting their use of the data.
- Advertising and analytics partners, in a manner consistent with the choices described below.
- Legal and safety recipients — courts, regulators, or law enforcement — when we reasonably believe disclosure is required by law or necessary to protect rights, safety, or the integrity of the Service.
- Business transfers — a successor entity in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
Cookies and Tracking Technologies
We use cookies and similar technologies for essential site functionality, performance and analytics, and, where permitted, advertising. Non-essential cookies are used only where you consent or as otherwise allowed by law. You can control cookies through your browser settings; blocking some cookies may affect site functionality.
We may use tools such as Google Analytics, Google Maps API, and advertising/remarketing pixels. These providers handle data under their own privacy policies.
Do Not Track / Global Privacy Control: We honor recognized opt-out preference signals (such as Global Privacy Control) where required by law.
How Long We Keep Your Information
We retain personal information only as long as necessary to provide the Service, meet the purposes described here, and satisfy legal, accounting, or reporting requirements. When no longer needed, we securely delete or de-identify it. Retention periods vary by data type and are determined by the length of our relationship with you, legal obligations, and legitimate business needs.
How We Protect Your Information
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (SSL/TLS) for sensitive data and restricted access controls. No system is completely secure, and we cannot guarantee absolute security, but we work to protect your information and to respond appropriately to any incident.
International Data Transfers
We are based in the United States. If you access the Service from outside the U.S., your information may be transferred to and processed in the U.S. or other countries with different data-protection laws. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for such transfers.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information
- Obtain a portable copy of your data
- Opt out of marketing communications, and of any sale or sharing of personal information
- Restrict or object to certain processing
- Not be discriminated against for exercising your rights
To exercise these rights, contact us using the details below. We will verify your identity before responding and will reply within the timeframe required by applicable law (generally 30–45 days). You may use an authorized agent where the law permits.
SMS/Text Messaging
If you provide your mobile number and opt in through our website form, you may receive text messages (SMS/MMS) from American Carpet and Rug Cleaning Service LLC, including appointment confirmations, service updates, customer care messages, and occasional promotional offers. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase.
You can opt out at any time by replying STOP; reply HELP for assistance or contact us at (855) 789-8002.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with subcontractors solely in support of our services (such as customer support).
California Residents (CCPA/CPRA)
California residents have the rights to know, access, correct, delete, and to opt out of the sale or sharing of personal information, and to limit use of sensitive personal information. We do not sell your personal information. We will not discriminate against you for exercising your rights.
EEA/UK Residents (GDPR)
You have the rights described above and the right to lodge a complaint with your local data protection authority.
Children’s Privacy
The Service is intended for adults and is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us and we will promptly delete it.
Third-Party Websites
The Service may link to sites we do not operate. We are not responsible for their content or privacy practices. This Policy does not apply once you leave our Service; please review the privacy policy of any third-party site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version with a new “Last updated” date and, where required by law, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
Contact Us
If you have questions or wish to exercise your privacy rights, contact us:
Online: https://americancarpetandrugcleaningservice.com
Email: carpetcleaningservices2031@gmail.com
Phone: (855) 789-8002