Frequently Asked Questions

Drying time depends on the cleaning method, the type of fiber, humidity, and airflow. Most carpets & area rugs cleaned on-site are typically dry within 4-6 hours while area rugs cleaned in our facility go through a controlled drying process to ensure the best results.

Yes. We clean with non toxic, family safe solutions, and your carpet and upholstery are safe to use the moment they are dry. If anyone in your home has allergies or sensitivities, let us know and we will use an unscented option.

Yes. We are fully insured, and our technicians are trained and experienced in carpet and rug cleaning. That experience is why we can match the right method to your specific fibers instead of treating every carpet the same way.

Every job is backed by our satisfaction guarantee. If a spot does not come up the way you hoped or an area was missed, tell us and we will come back and make it right. Your happiness with the result is the whole point.

We recommend having furniture moved before your appointment whenever possible. Our technicians are happy to assist with a few light items when possible, but moving furniture depends on the type of service and the scope of the job. For safety reasons, we do not move heavy, fragile, or valuable items.

For most homes, a regular professional cleaning keeps carpet looking and smelling fresh, and more often with pets, young kids, or heavy foot traffic. Routine cleaning also helps protect many carpet manufacturer warranties.

Not when it is done correctly. We match the method to your fiber and extract thoroughly, which avoids the over wetting that causes shrinkage and the wicking that makes old spots reappear a few days later. This is exactly where professional equipment and training make the difference.

Yes. Hand knotted, wool, silk, and antique rugs each need a different touch to protect the dyes and fibers. Sturdy rugs we clean in your home, and fine or heavily soiled pieces we pick up for gentle hand washing at our facility, then return clean and fully dry.

This is one of the things we do best. Surface cleaning alone does not fix pet odor, so we use enzyme treatments and sub surface extraction that neutralize the source. In heavier cases we can treat the padding underneath as well.

Often, yes. Each stain has its own chemistry, so we identify it and treat it accordingly, and the sooner we see it the better the odds. No honest cleaner can promise that every stain disappears, so we will always tell you up front what to realistically expect.

It depends on the number of rooms, the services, and the condition, so we give you a clear, no obligation quote before any work starts. No hidden fees and no price that changes once we are done. Call (855) 789-8002 or request a quote online.

We serve all of , and the surrounding communities. Our mobile technicians come to you, so call (855) 789-8002 and we will confirm availability in your neighborhood.

Call or text (855) 789-8002, or send us a message through the site. We will confirm a time that works for you and give you an honest quote before we begin.